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Can YouTube Shopping Emulate China’s Live Shopping?
YouTube Shopping is preparing to bring live shopping in the U.S. to the levels of China’s success. Will YouTube be able to revolutionize live shopping experiences for users?
Will Chatbots Ever Drive Customer Service Interactions?
Recent surveys have revealed low opinions of customer service chatbots. How much confidence do you have that generative AI will elevate chatbots into retail’s primary customer service tool?
How Recession Resistant Is the Pet Category?
When asked what they would cut first to reduce monthly spending, only 3% of pet supplement shoppers said they would cut pet-related expenses, according to a recent survey. Has the…
Are You Ready To Buy Anything From Amazon Anywhere?
Amazon is making a way to shop anywhere and everywhere, including places impossible to reach in real life. What factors do you think contribute to the success or failure of…
German Grocer Highlights ‘True Cost’ of Food Production
Penny, the German discount grocer, just completed a week-long campaign that temporarily raised the prices of nine products to reflect their costs on the climate and human health. Would a…
What Opportunities Await as Nike Enters the Fitness Studio Space?
Nike will tap into the synergy of its products and gym services with Nike Studios, a boutique fitness concept created in partnership with FitLab that is set to open its…
Does the Metaverse Need a Reality Check?
While many brands are investing in creating immersive, digital-only metaverse experiences, consumers are seeking real-world applicability. Will consumers initially engage with metaverse experiences that tie back to the physical world…
The New Barnes & Noble Is Your Hipster Next Door
Barnes & Noble is making a major change that will affect each of its stores in unique ways. Would the retailer be more successful if they focused on hosting more…
Should L.L.Bean Be Digging Deeper Into Wholesale?
L.L.Bean is adding Dillard’s and Moosejaw to its roster of U.S. wholesale key accounts in addition to 10 independent retailers in the Southeast. Will L.L.Bean see more benefits than drawbacks…
Are Security Concerns Driving Cart Abandonment?
Cart abandonment is one of the top challenges plaguing e-commerce, as executives are well aware. Can any one cause be pinpointed as the primary, or at least the largest, cause…
Robomart Ushers in the Future of Retail Delivery
Are consumers ready to hail the grocery store to their location instead of going to the store? Or, is just another service too similar to home delivery?
Walmart Expands In-Store Media Network in a ‘Cautious Way’
Walmart is leveraging its massive audience and store footprint to bring its U.S. retail media network, Walmart Connect, to the next level. Could Walmart overstep the comfort and convenience of…
Are Too Many Places Prompting for Tips?
Customers’ patience is being tested as tipping has expanded well beyond full-service dining and bars to quick-service restaurants, retailers, grocers, and even airport self-checkouts. Have tip requests from nontraditional venues…
CVS Lays Off 5,000 Employees as Amazon Virtual Clinics Expand
CVS and Amazon are going head-to-head in the medical industry, and it might be costing thousands of jobs and more. Could the future of healthcare involve entire hospital systems owned…
Will Old Navy’s “Kid-Proof” Guarantee Boost Back-to-School Sales?
Old Navy is offering a one-year “Kid-Proof” return guarantee for uniform styles purchased during the upcoming back-to-school season that “don’t stand up to the wear and tear of a school…
Can Walmart+ Overcome Amazon Prime’s 15-Year Head Start?
Walmart+ has welcomed tens of millions of users in just a few years, but Amazon Prime remains America’s top digital membership program by usage. What else can Walmart add to…
Did Twitter Bungle Its Rebranding to X?
The controversial move to rebrand Twitter as “X” is being derided by many as a marketing blunder. Do you think Elon Musk made a mistake in changing Twitter to X?
Can Traditional Grocers Reverse Their Share Losses?
A recent Wall Street Journal article concluded that traditional supermarkets have to find a point of differentiation fast or they’ll continue to lose ground to more price-driven competitors. Where do…
Brands Are Launching Resale Marketplaces and Blurring Lines
Fashion companies are increasingly setting up resale spaces. The Business of Fashion (BOF) reports that “resale as an industry is growing — and at 5x the rate of overall commerce.”…
Does Kroger Face a Self-Checkout-Only Future?
Kroger converted a store in Tennessee to self-checkout only, following its first test of a cashierless concept in Dallas in 2021. Do you see self-checkout-only stores becoming more common over…
Dollar General Adds 100 Private Label Items in Food Accessibility Push
Dollar General is continuing its expansion into mainstream grocery through the addition of 100 more private label products to its Clover Valley line in 2023. How can the expansion of…
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