Hands holding a smartphone with the Amazon Anywhere service on the screen
Photo: Amazon

It’s 2023, and the retail industry is expanding like never before. The e-commerce landscape is going every which way as retailers strive to take the lead over one another. This past May, Amazon launched its Amazon Anywhere service, which integrates Amazon Prime seamlessly into video games and mobile apps.

Amazon first launched this service in collaboration with the virtual pet game Peridot, produced by Niantic, the creator of Pokémon Go. While playing Peridot, you can sign in to Amazon Prime, and all of your accounts will be synced across the game, the Amazon app, and Amazon’s website.

According to Forbes, “Amazon embeds physical Peridot-branded products within the game’s app, so players who link their Amazon accounts can buy Peridot-branded apparel (like T-shirts), throw pillows and other items.”

This means that for players of the game, “it’s easy to then tap the ‘buy’ button and check out using your linked Amazon account without leaving the game. Products will ship to you like any other purchase from Amazon, and you can track and manage orders via the Amazon app,” as explained by Amazon.

Ultimately, this B2B endeavor opens up new avenues to sell any kind of physical product through any type of digital experience. Forbes also noted that, at this time, “Amazon hasn’t said whether Anywhere will be extended to other games, but it would make practical sense.”

The biggest change Anywhere brings to the digital realm is how shopping in a game is no longer restricted to proprietary currency and items. In essence, game developers and creators can curate their physical products into their games and digital experiences.

To further create a sense of demand and a fear of missing out (FOMO), companies can sell exclusive items through these sales channels. With plenty of potential, this basically transforms every game or app into an e-commerce store utilizing standard currency, with all fulfillment being handled by Amazon Prime.

Ultimately, the existence of Anywhere may be a huge boon for Amazon in multiple ways; the retailer is already invested in gaming, and now it’s expanding sales opportunities for digital creators. This seems like it’s meant to be the next evolution for retail, but this venture hasn’t been so successful for others.

According to PYMNTS, “Walmart has reportedly shut down its Universe of Play metaverse experience on Roblox just six months after its launch. However, Walmart has stated that discontinuing the experience was always intended. Furthermore, Walt Disney has closed its division that focused on creating next-generation storytelling and consumer experiences for its metaverse strategies. This decision was made following the recent announcement by social media giant Meta that its metaverse division had suffered a loss of $4.3 billion in the fourth quarter.”

At this point, many critics believe that there was nothing but inflated expectations for the metaverse, and big-name retailers jumped in with eagerness, excitement, and a sense of urgency. However, it doesn’t seem like anyone has been able to crack the code for an overwhelmingly successful platform that’s streamlined.

But that’s not stopping others from trying, similar to Amazon. Instagram and TikTok have already integrated digital shopping experiences.

PYMNTS also noted that “Snap, parent company of Snapchat, has been instrumental in promoting the adoption of AR commerce, having invested in AR for over a decade. It recently launched a Shopping Suite that includes a range of try-on and sizing tools tailored for retail, particularly for clothing, footwear and eyewear.”

In the words of Amazon, “There’s a sense of excitement in discovering unique and relevant items within the game that you can get delivered right to your door.”

BrainTrust

“The idea is great, but I just think it will be more successful when it goes beyond the gaming world and into streaming services.”

Ken Morris

Managing Partner Cambridge Retail Advisors


“Apps and gaming are already embedded in consumers’ habits and now this content evolves with commerce.”

Lisa Goller

B2B Content Strategist


“This is an interesting move by Amazon which, at a simple level, expands the channels through which the brand connects with and sells to consumers.”

Neil Saunders

Managing Director, GlobalData

Discussion Questions

DISCUSSION QUESTIONS: What factors do you think contribute to the success or failure of these types of digital sales services? Are all of these attempts at virtual stores beginning to exhaust consumers, or are they paving the way for a nearly all-digital shopping future?

Poll

Do you think Amazon Anywhere will be the platform that revolutionizes the digital shopping experience?

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14 responses to “Are You Ready To Buy Anything From Amazon Anywhere?”

  1. Neil Saunders Avatar
    Neil Saunders

    This is an interesting move by Amazon which, at a simple level, expands the channels through which the brand connects with and sells to consumers. In some ways, it is an extension of the X-ray feature on Amazon Prime where you can pause the screen and sometimes see products similar to those being worn or used by characters, which you can then purchase. Of course, Amazon is able to do all of this fairly easily as it has the back-end infrastructure from inventory to payment to delivery already in place. While this will remain niche in terms of its contribution to sales, it’s a much stronger play than that from retailers that have been trying to develop digital fashions to sell in virtual worlds and online games. 

  2. Gene Detroyer Avatar
    Gene Detroyer

    Amazon’s business expansion is a perfect example of the domino theory of growth. Each new endeavor must connect to an existing business in the brand name, customer base, or technical capabilities. This can be clearly illustrated if one maps the expansion of Amazon since the days of selling books.

    How far will they go? Look at the logo—everything from A to Z. The Amazon logo, which initially seemed strange for a bookseller, continues to be a map for the future of the business strategy.

  3. Dave Wendland Avatar
    Dave Wendland

    Amazon’s commitment to ubiquitous commerce is certainly on display with these expanded capabilities. U-commerce is the ultimate form of ecommerce and m-commerce, offering anytime, anywhere choices. Amazon is poised to jump to an impressive lead in this immersive, seamless space.

  4. Lisa Goller Avatar
    Lisa Goller

    Key success factors include vibrant online communities who desire the seamless consumption of media and merchandise. Apps and gaming are already embedded in consumers’ habits and now this content evolves with commerce.

    Testing and learning from virtual stores helps companies like Amazon refine social commerce efforts as omnichannel options.

  5. Christine Russo Avatar
    Christine Russo

    This isn’t metaverse it’s g-comm and yes, has high potential. However, I do not see gamers as prime members and so that could be a misstep, fixable, but may lead to slower adoption.

  6. Ken Morris Avatar
    Ken Morris

    I believe this makes sense in the real world if you can call TV real. The idea is great, but I just think it will be more successful when it goes beyond the gaming world and into streaming services. Product placement meets The Matrix, and you don’t even have to wear VR goggles to buy, I mean play. Spoiler alert: Ted Lasso was not only a huge hit, it was also the world’s longest Apple ad. In future streaming versions, expect that you’ll be able to click on any on-screen iPhone or laptop you see in the show (I dare you to spot a non-Apple device anywhere) and be able to order it instantly, without missing a pun. And, yes, there’s already an Apple store on Amazon, so it’s only a matter of time. Once again, Amazon has already proved to be ahead of the game. Retailers of the world, don’t get left too far behind on this. It will be huge.

  7. Cathy Hotka Avatar
    Cathy Hotka

    Imagine watching Suits on Netflix and being able to purchase an outfit or handbag on the spot. Consumers are going to want this and it’s just a matter of time before they’re able to.

  8. Katie Thomas Avatar
    Katie Thomas

    Companies are trying to replicate the structure of Alibaba and TMall in China (Amazon, Twitter/X) by having everything connected and synced. However, the US market is far more fragmented and I think this will continue to be a challenge for all who try to achieve it.

  9. Oliver Guy Avatar
    Oliver Guy

    Amazon need to stay on top of their game in terms of the proposition they offer. This is another example of them trying to do this.
    It may well mean that brand owners who sell their products on Amazon choose to stay with Amazon rather than creating their own channel.
    Channels and approaches are going to expand in the coming years – immersion type technology with headsets and the like offer one possibility – so Amazon have to be ready.

  10. Shep Hyken Avatar
    Shep Hyken

    Once again, Amazon shows us more innovation and creativity. How many more ways are there to sell? (Rhetorical question.) Go where your customers are, even if you haven’t been there before. The goal for any retailer is not to be too obtrusive. Otherwise, the brand risks irritating and aggravating the customer.

  11. Richard J. George, Ph.D. Avatar
    Richard J. George, Ph.D.

    Amazon has long been heralded as a terrific retailer. However, Amazon is more about being the best logistics/supply chain/ distribution company in the world. Therefore, this move & others soon to follow, will reinforce it’s world class market position to reach & serve customers wherever & whenever desired by them.

  12. Ananda Chakravarty Avatar
    Ananda Chakravarty

    This effort goes to the heart of retail selling- Make it easy for your customers to buy. Amazon’s move of insertion across different digital properties will increase value of their Amazon presence and more importantly increase advertising opportunity. Amazon is brilliant in this space and we’ll see copycat capabilities fairly rapidly. That said, consumers will first be examining whether they want these kinds of engagements while they’re engaged in their digital activity- whether it’s playing a game or watching a video. I just can’t see folks interrupting a video game to purchase products- especially younger generations who will ignore or attempt to bypass interruptions- for most teens and tweens, the game is sacrosanct.

  13. Lisa Taylor Avatar
    Lisa Taylor

    Blending of entertainment and shopping is the perfect way to replicate the store experience. I think this is just the beginning of much bigger things that we can expect for the future as technological capabilities continue to unlock new experiences and blur the lines across platforms.

  14. Mark Schwans Avatar
    Mark Schwans

    I don’t see this as metaverse, I see it as a new way to buy products that I might be interested in. Product placements have been in TV and Movies for decades but there lacked a good buy now feature as you saw it. In a game or other means, if I see a product or service that I’m interested in and the friction is reduced to purchase, there is an avenue there. Before you would have window displays in high foot traffic areas to entice people to buy. Now the “foot traffic” can be in a game. Why not purchase (a real item) from there?

14 Comments
oldest
newest
Neil Saunders
Neil Saunders
1 day ago

This is an interesting move by Amazon which, at a simple level, expands the channels through which the brand connects with and sells to consumers. In some ways, it is an extension of the X-ray feature on Amazon Prime where you can pause the screen and sometimes see products similar to those being worn or used by characters, which you can then purchase. Of course, Amazon is able to do all of this fairly easily as it has the back-end infrastructure from inventory to payment to delivery already in place. While this will remain niche in terms of its contribution to sales, it’s a much stronger play than that from retailers that have been trying to develop digital fashions to sell in virtual worlds and online games. 

Gene Detroyer
Gene Detroyer
1 day ago

Amazon’s business expansion is a perfect example of the domino theory of growth. Each new endeavor must connect to an existing business in the brand name, customer base, or technical capabilities. This can be clearly illustrated if one maps the expansion of Amazon since the days of selling books.

How far will they go? Look at the logo—everything from A to Z. The Amazon logo, which initially seemed strange for a bookseller, continues to be a map for the future of the business strategy.

Dave Wendland
Dave Wendland
1 day ago

Amazon’s commitment to ubiquitous commerce is certainly on display with these expanded capabilities. U-commerce is the ultimate form of ecommerce and m-commerce, offering anytime, anywhere choices. Amazon is poised to jump to an impressive lead in this immersive, seamless space.

Lisa Goller
Lisa Goller
1 day ago

Key success factors include vibrant online communities who desire the seamless consumption of media and merchandise. Apps and gaming are already embedded in consumers’ habits and now this content evolves with commerce.

Testing and learning from virtual stores helps companies like Amazon refine social commerce efforts as omnichannel options.

Christine Russo
Christine Russo
1 day ago

This isn’t metaverse it’s g-comm and yes, has high potential. However, I do not see gamers as prime members and so that could be a misstep, fixable, but may lead to slower adoption.

Ken Morris
Ken Morris
1 day ago

I believe this makes sense in the real world if you can call TV real. The idea is great, but I just think it will be more successful when it goes beyond the gaming world and into streaming services. Product placement meets The Matrix, and you don’t even have to wear VR goggles to buy, I mean play. Spoiler alert: Ted Lasso was not only a huge hit, it was also the world’s longest Apple ad. In future streaming versions, expect that you’ll be able to click on any on-screen iPhone or laptop you see in the show (I dare you to spot a non-Apple device anywhere) and be able to order it instantly, without missing a pun. And, yes, there’s already an Apple store on Amazon, so it’s only a matter of time. Once again, Amazon has already proved to be ahead of the game. Retailers of the world, don’t get left too far behind on this. It will be huge.

Cathy Hotka
Cathy Hotka
1 day ago

Imagine watching Suits on Netflix and being able to purchase an outfit or handbag on the spot. Consumers are going to want this and it’s just a matter of time before they’re able to.

Katie Thomas
Katie Thomas
1 day ago

Companies are trying to replicate the structure of Alibaba and TMall in China (Amazon, Twitter/X) by having everything connected and synced. However, the US market is far more fragmented and I think this will continue to be a challenge for all who try to achieve it.

Oliver Guy
Oliver Guy
1 day ago

Amazon need to stay on top of their game in terms of the proposition they offer. This is another example of them trying to do this.
It may well mean that brand owners who sell their products on Amazon choose to stay with Amazon rather than creating their own channel.
Channels and approaches are going to expand in the coming years – immersion type technology with headsets and the like offer one possibility – so Amazon have to be ready.

Shep Hyken
Shep Hyken
1 day ago

Once again, Amazon shows us more innovation and creativity. How many more ways are there to sell? (Rhetorical question.) Go where your customers are, even if you haven’t been there before. The goal for any retailer is not to be too obtrusive. Otherwise, the brand risks irritating and aggravating the customer.

Richard J. George, Ph.D.
Richard J. George, Ph.D.
1 day ago

Amazon has long been heralded as a terrific retailer. However, Amazon is more about being the best logistics/supply chain/ distribution company in the world. Therefore, this move & others soon to follow, will reinforce it’s world class market position to reach & serve customers wherever & whenever desired by them.

Ananda Chakravarty
Ananda Chakravarty
1 day ago

This effort goes to the heart of retail selling- Make it easy for your customers to buy. Amazon’s move of insertion across different digital properties will increase value of their Amazon presence and more importantly increase advertising opportunity. Amazon is brilliant in this space and we’ll see copycat capabilities fairly rapidly. That said, consumers will first be examining whether they want these kinds of engagements while they’re engaged in their digital activity- whether it’s playing a game or watching a video. I just can’t see folks interrupting a video game to purchase products- especially younger generations who will ignore or attempt to bypass interruptions- for most teens and tweens, the game is sacrosanct.

Lisa Taylor
Lisa Taylor
1 day ago

Blending of entertainment and shopping is the perfect way to replicate the store experience. I think this is just the beginning of much bigger things that we can expect for the future as technological capabilities continue to unlock new experiences and blur the lines across platforms.

Mark Schwans
Mark Schwans
1 day ago

I don’t see this as metaverse, I see it as a new way to buy products that I might be interested in. Product placements have been in TV and Movies for decades but there lacked a good buy now feature as you saw it. In a game or other means, if I see a product or service that I’m interested in and the friction is reduced to purchase, there is an avenue there. Before you would have window displays in high foot traffic areas to entice people to buy. Now the “foot traffic” can be in a game. Why not purchase (a real item) from there?