Get the Report and Watch the On-Demand Webinar!
Unlock Omnichannel Excellence with Insights from the 2023 Omnichannel Retail Index
Watch our exclusive RetailWire webinar featuring OSF Digital and Salesforce, “2023 Key Metrics and Benchmarks to Guide Brands Toward Omnichannel Success”, and gain valuable knowledge to accelerate your brand’s growth in the ever-changing retail landscape.
What you’ll learn:
✅Discover best practice adoption trends and gain insights into must-have capabilities for delivering a stellar omnichannel customer experience.
✅Learn about the areas of growth and improvement in the digital and omnichannel landscape.
✅Utilize industry benchmark data to prioritize your digital and omnichannel roadmap and make smarter investment decisions.
For the 2023 Index, OSF Digital Strategy consultants examined 120 U.S. retailers and brands across 15 verticals and over 200+ criteria across web, mobile, and in-store shopping experiences.
The Omnichannel Retail Index by OSF Digital
To shed light on the current state of omnichannel and digital best practices, OSF Digital initiated the Omnichannel Retail Index in 2015.
Our annual benchmarking study provides crucial insights into industry trends and customer expectations, empowering brands and retailers to accelerate their own growth strategies.
In 2022, many businesses faced market challenges that forced them to deprioritize certain omnichannel functionalities in favor of cost-cutting and optimizing existing technologies.
But not all hope is lost. Some retail leaders have continued to invest in digital and omnichannel commerce, recognizing the importance of delivering a seamless customer experience across all shopping channels.
In fact, U.S. retailers spent over $1.6 billion USD on omnichannel retail solutions in 2022, and the market is projected to grow 13.6% by 2030. These forward-thinking executives are set to see growth and success.
Are you curious about how your business measures up against competitors? Do your omnichannel promises align with customer expectations? Are you uncertain about your next investment move?
Don’t miss out on this opportunity to gain invaluable insights from the 2023 Omnichannel Retail Index. Watch now to unlock the secrets to omnichannel excellence and propel your brand’s success in the digital age.
The Omnichannel Retail Index 2023 PDF report will be available on the next page. Fill out the form and get instant access!