Retailers have had to quickly adapt to the changes that 2020 brought on, rapidly expanding their shopping option channels for customers.
But retail leaders have been so busy reacting and gearing up for the explosion of online demand that they are just now getting their heads around the changes happening in their stores — the channel that continues to be the most influential touchpoint for most retailers.
In this on-demand video webinar — featuring two special retailer guests — our expert panel discussed these enormous new challenges and their impact on the role of the store in adapting to the online demand, reevaluating how store performance can impact revenue, the changing role of field leaders and more.
View the webinar, and download the PDF!
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