Asking retailers to look ahead into 2021 and beyond revealed a focus on end-to-end agility and real-time responsiveness to shifts in consumer demand.

Retailers learned tough lessons from the chaotic year of 2020. As a result, they are currently in the process of re-evaluating their retail supply chains and instituting changes that will deliver new levels of agility and responsiveness.

In this benchmark study, RetailWire examined the current state of the retail supply chain, focusing on lessons learned over the past year and identifying key areas – both overarching strategies and specific technologies – that will enable retailers recover more quickly from unexpected disruptions.