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Commentary and Discussion From the Retail Community
Will Amazon Customers Revolt Over Return Fees?
Amazon.com has begun charging return fees on products brought to the UPS Store.
Are Loyal Retail Workers Being Exploited?
A university study finds that loyal workers tend to be exploited by being asked to do unpaid work and additional job tasks where less committed colleagues are not.
Is Livestream Selling a Good Fit For Resale?
Poshmark, the resale marketplace, introduced Posh Shows, enabling users to sell secondhand products via live video from their homes.
Do Conversational AI Chatbots Make Better Sales Non-Associates?
New research finds that 67 percent of ChatGPT users feel understood often or always by the AI bot compared to 25 percent of traditional support chatbot users.
How Much of a Security Risk is ChatGPT?
Samsung employees learned last week that they accidentally leaked sensitive information to the artificial intelligence-powered chat technology Chat GPT.
Why is Walmart Taking up Pickleball?
Walmart has partnered with racquet sports booking platform Break the Love to invite customers and associates to play pickleball,.
Why Are Retail Customers So Angry?
Forty-three percent of Americans have publicly voiced their displeasure about their most serious product and service problem, up from 35 percent in 2015, according to the 2023 National Customer Rage…
The Epic Tale of RetailWire and Its Co-Founders Can Now Be Told
Nearly 22 years after its start, RetailWire’s co-founders are retiring. Help us send them off with well-wishes and many thanks!
Do Apple Customers Want to Shop For iPhones Via Video Chat?
Apple recently introduced a “Shop with a Specialist” feature that lets online shoppers have a video chat with a retail specialist to get advice on buying an iPhone.
Can Steph Curry Match Michael Jordan On Selling Floors?
Under Armour signed a new contract with Golden State Warriors star guard Stephen Curry that extends into his retirement. The agreement, with incentives, could become a lifetime deal similar to…
Are Retailers Boring the Heck out of Shoppers?
A recent Wall Street Journal article explored “how shopping got so boring” and placed the blame for a lack of retail innovation on fallout from the pandemic and retailers playing…
Pepsi Brings Its Name Back Front And Center
PepsiCo unveiled its redesigned logo for its flagship soda line in late March, placing the brand name in the middle of the circle where everyone expects it to be.
Are Older Workers The Answer To Retail’s Staffing Problems?
A Wall Street Journal article today reports employers are turning to older individuals to fill jobs mainly because they find them more reliable and willing to work than younger people.
How Will Generative AI Shape Retail Customer Service?
Customer service reps (CSRs) continue to land on lists of the top ten jobs at risk due to advances in conversational artificial intelligence (AI).
Canada Plans to Comp Citizens For Inflated Grocery Costs
Inflation may be slowing globally, but customers are still getting hit hard by high prices on the grocery shelves.
Has Walmart Built a Better Website Than Amazon?
Walmart earlier this week unveiled its redesigned website and app, which immediately drew comparisons to Amazon.com.
Will Slow Checkout Lanes Appeal To Americans?
Jumbo, the Dutch grocery chain, has introduced a special checkout lane designed for customers who don’t want to be rushed and who look forward to some social time with the…
Why Supply Chain Transparency And Sustainability Are So Important Right Now
Robots were everywhere last month at ProMat, a major material handling trade show, along with autonomous guided vehicles, artificial intelligence, inventory and network optimization software and mobile technology.
Is Beauty A Natural Extension For Dollar General?
Dollar General is rolling out enhanced in-store layouts and broader offerings in the beauty category in approximately 300 stores as part of an initiative dubbed “Beauty Reinvention.”
What Does Lululemon See When It Looks In Its Mirror?
Lululemon last week announced that it would no longer require members of its paid-membership program, lululemon Studio, to acquire the at-home workout device.
Responsible And Practical Ideas On How To Apply AI And ML
There are mixed perspectives on AI in the market now. Some think it will be revolutionary and others are cautious, worrying that it will take over the world.
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